Fix common issues with 2-Step Verification

Lost or stolen phone

We recommend you:

  • Sign out of the lost or stolen phone.
  • Change your Google Business relationship countersign.

You have several ways you can get dorsum into your account, depending on your circumstances.

Use backup options

If you've lost access to your primary phone, you tin verify information technology'south y'all with:

  • Another phone signed in to your Google Account.
  • Another phone number you've added in the two-Step Verification section of your Google Account.
  • A backup code you previously saved.
  • A security key you've added in the two-Step Verification section of your Google Account.

Sign in from a trusted device

If yous previously signed in from a device and checked the box side by side to "Don't enquire again on this computer," y'all might exist able to sign in from that device without a second verification step. Subsequently yous sign in to your Google Business relationship, you can manage your verification methods.

Get a new phone from your carrier

If yous lose your phone, y'all can ask your carrier to transfer your phone number to a new phone or SIM card.

Recover your account

My security central was lost or stolen

Cull the right steps to get back into your account, based on if you prepare some other second step, like:

  • Verification codes
  • Google prompts
  • Fill-in codes
  • A backup security fundamental you've added to your account
  • A registered computer where you chose not to be asked for a verification code

Of import: If you lot added Advanced Protection to your account, y'all can but use a backup security key. If you don't have a backup security key, follow the steps to recover your account.

If y'all have another second pace

  1. Sign in to your Google Business relationship with your countersign and your other second step.
  2. Follow the steps to remove the lost key from your account.
  3. Get a new security key. Yous may want to get an extra key you tin can keep in a safe identify.
  4. Add together the new key to your account.

If you lot don't have another 2nd stride or forgot your password

Of import: ii-Step Verification requires an extra footstep to evidence you ain an account. Considering of this added security, it can accept  iii-five business organisation days for Google to brand sure information technology'south you.

Follow the steps to recover your account. You'll exist asked questions to ostend you own the  account.
Use these tips to reply as best yous tin can.

  1. You may be asked:

    1. To enter an electronic mail address or phone number where you can exist reached.
    2. To enter a code sent to your email accost or phone number. This code helps make sure you can admission that email accost or phone number.

Crave a security central every bit your 2d step

If you lot plough on two-Pace Verification and sign in on an eligible phone, y'all tin can get Google prompts. To make a security key your required 2nd step, enroll in Avant-garde Protection.

Revoke lost backup codes

If you lot lost your backup codes, yous can revoke them and get new ones.

  1. Get to the two-Footstep Verification section of your Google Business relationship.
  2. Select Show codes.
  3. Select Get new codes.

You didn't get a verification code

  • You might take been sent a Google prompt instead. Acquire why we recommend Google prompts instead of text message (SMS) verification codes.
  • If nosotros notice something different almost how you sign in, like your location, yous might not be able to get a verification code through text message.
  • If a text message with a verification code was sent to your phone, make sure your service plan and mobile device supports text bulletin delivery.
    • Delivery speed and availability may vary by location and service provider.
  • Make certain you have adequate internet connexion when you try to become your codes.
  • If you get a phonation call with a verification code sent to your phone, y'all get a voicemail if:
    • You can't reply the call.
    • You don't have an acceptable internet connexion.

Tip: If you lot requested multiple verification codes, only the newest one works.

My Google Authenticator codes don't work

It may be because the time isn't correctly synced on your Google Authenticator app.

To set up the correct time:

  1. On your Android device, go to the main menu of the Google Authenticator app.

  2. Tap More thanMoreand then Settings and thenTime correction for codes and thenSync at present.

On the side by side screen, the app confirms the time has been synced. Yous should be able to sign in. The sync will only affect the internal time of your Google Authenticator app, and volition not modify your device's Engagement & Time settings.

An app doesn't work after yous plow on 2-Step Verification

When you plough on ii-Step Verification, you may need to sign in to some apps again.

Tip: If you can't sign in to an app after you add ii-Pace Verification, yous may need to apply an App Password.

Why you shouldn't use Google Voice to get verification codes

If you apply Google Voice to become verification codes, y'all could lock yourself out of your business relationship.

For instance, if you sign out of your Google Voice app, you might need a verification lawmaking to get back in. But, because it's sent to your Google Voice, you tin't get the code.

Piece of work, school, or other arrangement accounts

If you employ an account through your piece of work, schoolhouse, or other group that's protected past two-Footstep Verification, and you can't sign in, you can:

  • Utilise fill-in options.
  • Contact your ambassador.

Link to fix up 2-Stride Verification

Contact your admin.

You can't utilize a second step to sign in

Employ a device you marked as trusted and become to account recovery.

I tin can't sign in to my backup phone with text letters

This can happen when there's something dissimilar nearly how you sign in, like your location. You may need to move to your main phone, or another trusted device, to sign in to your backup phone.

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